Return & Refund Policy

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we're here to help.

30-Day Return Window

You have 30 days after receiving your item to request a return.

Eligibility

To qualify for a return, items must be:

In the same condition you received them
Unworn or unused
In the original packaging with tags
Accompanied by proof of purchase (receipt or order confirmation)

Start a Return

Return items must be sent to:

9381 Winesburg Road, Dundee, Ohio 44624

Do not send any items back before receiving return instructions. Unapproved returns will not be accepted.

Replacements (Damaged or Wrong Size)

If your item arrives damaged or doesn't fit, we’ve got you covered. We offer free shipping on all replacements, whether it’s due to a size issue or a damaged product. Just contact us right away and we’ll take care of it.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If it’s damaged, defective, or the wrong item was sent, contact us immediately so we can make it right.

Non-Returnable Items

We do not accept returns for:

Perishable goods (e.g. food, plants)
Custom or personalized items
Personal care items (e.g. beauty products)
Hazardous materials or flammable liquids/gases
Sale items or gift cards

If you're unsure whether your item qualifies, reach out to us before sending it back.

Exchanges

For a fast exchange, we recommend placing a new order and returning the original item once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval. If approved, your refund will be issued to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card provider to post the refund.

If it’s been more than 15 business days since your refund was approved, contact us at pineridgetoolshop@gmail.com.